Ajay Panwar

Available for opportunities

Engineering Manager

Seasoned Engineering Manager with 11+ years of experience leading large teams, architecting systems, and enabling strong execution rhythms at scale.


About

When I joined BharatPe, the entire platform ran on a PHP monolith backed by MySQL. I led the migration to a microservices architecture — incrementally, without a single breaking change or moment of downtime. On the merchant side, I built the Merchant App Backend, Organised Trade Dashboard, and Logistics Service. For customer operations, I designed the Modular CRM, Agent App & Dashboard, IVR Platform, and Freshdesk Integration. On the risk and intelligence side, I shipped a Lending Risk Engine and an AI-powered Chatbot.

To drive growth and retention, I architected a Campaign & Rewards System that reduced merchant churn through personalised, data-driven outreach, and a Recharge & Earn Service that enabled DTH and mobile recharges with commission on every transaction — adding a new revenue stream directly within the app.

The work translated into real numbers: ₹5 Cr/month saved in messaging costs, ₹6 Cr in gold investments facilitated, and UPI AutoPay enabled at scale. Recognised for this impact with the Technical Guru, A-Team (twice), and Customer Success IVR awards at BharatPe.

Location

Gurugram, India

Core Values

Ownership · Innovation · Execution · Quality


Experience

BharatPe

2022 – Present

Engineering Manager · Gurugram, India

  • Architected multiple high-reliability, scalable, and cost-efficient systems, including backend-driven solutions for the BharatPe App, CRM, Logistics Services, eNACH, and Lending Risk platforms
  • Led and managed large cross-functional teams of 15+ members, driving project planning and execution with clear objectives aligned with organizational goals
  • Achieved major business impact: reduced WhatsApp cost by 5 Cr/month, facilitated 6 Cr in gold investments, reduced merchant churn via reactivation campaigns, and enabled UPI AutoPay
  • Re-architected the App Home Page using lightning-fast APIs (under 300 ms; P75: 147 ms; 40K RPM)

BharatPe

2020 – 2022

Principal Engineer · New Delhi, India

  • Actively contributed to company-wide knowledge sharing by regularly presenting lessons learned from completed projects
  • Reviewed designs created by other engineers, offering constructive feedback for improvement
  • Designed innovative engineering solutions for complex technical challenges

Ralali.com

2019 – 2020

Solution Architect · Jakarta, Indonesia

  • Maintained technical project ownership, including architecture, estimation, product planning and user requirement creation
  • Communicated technical design details in conversation, documentation and presentations

Srijan Technologies

2014 – 2019

Tech Lead · New Delhi, India

  • Led software engineering teams in various projects, upskilling peers through mentoring and training
  • Designed, wrote, and maintained high-quality software, adapting to new hardware and emerging technologies
  • Optimized application performance through profiling tools, refactoring code, and implementing caching strategies

Skills

Leadership

Team Leadership · Scrum · Project Management · Team Building · Mentoring · Hiring · Ownership

Backend

Java · Spring Boot · Node.js · Python · Rust · Kafka · REST API · GraphQL

Frontend

React · Angular · Next.js · TypeScript · Svelte · SSR · PWA

Data & Storage

MongoDB · MySQL · Elastic Search · Redis · S3

Cloud & DevOps

AWS · Kubernetes · Docker · Devtron · Git · CI/CD

Tools

Nginx · Webpack · RxJS · D3.js · SEO · Google Analytics


Projects

BharatPe App Home Page Re-architecture

2023

Re-architected the App Home Page with lightning-fast APIs achieving under 300ms response time (P75: 147ms) at 40K RPM.

Java · Spring Boot · Node.js · Kafka

WhatsApp Cost Optimisation

2023

Architected cost-efficient messaging solutions that reduced WhatsApp operational expenses by ₹5 Cr/month while maintaining service quality.

Java · Kafka · Redis

Gold Investment Platform

2022

Developed and launched a platform enabling gold investments, facilitating ₹6 Cr in investments. Integrated with payment and banking systems.

Java · Spring Boot · React · MySQL

UPI AutoPay System

2022

Architected the UPI AutoPay system enabling automated recurring payments, integrated with banking systems with high reliability and compliance.

Java · Kafka · MySQL · eNACH

Merchant Reactivation Campaigns

2022

Data-driven reactivation campaigns that significantly reduced merchant churn and improved retention through targeted personalised outreach.

Node.js · React · Kafka · MongoDB

CRM & Logistics Services Platform

2022

Architected backend-driven solutions for CRM and Logistics Services, enabling efficient merchant operations at scale.

Java · Spring Boot · Kafka · MySQL


Education

Lovely Professional University

2011 – 2014

Master of Computer Applications · Jalandhar, Punjab

First Division · 9 CGPA · Distinction


Contact

Open to new opportunities, interesting projects, or engineering leadership.

Gurugram, India

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